Shipping Policy

Thank you for shopping at jorpel.top, operated by Troakova. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Standard Shipping: Estimated delivery time is typically 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery time is typically 2-4 business days after processing. Available at an additional cost.

3. Free Shipping

We are pleased to offer free standard shipping on all orders over $50 within the domestic shipping zones. This offer will be automatically applied at checkout once your order total reaches $50 or more.

4. International Shipping

Troakova currently ships to the United States (US) and the European Union (EU).

  • International Shipping Costs: Calculated at checkout based on destination and package weight.
  • Delivery Times: International delivery times vary widely depending on the destination country’s customs procedures and local postal services, typically ranging from 7-20 business days after processing.
  • Customs, Duties, and Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. Troakova is not responsible for any additional costs incurred once the package leaves our facility. We recommend checking with your local customs office for more information on potential charges.

5. Important Notes

  • Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
  • Shipping times are estimates and not guarantees. Delays can occur due to unforeseen circumstances such as weather, carrier issues, or customs processing.
  • If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly.

6. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Company Name: Troakova
  • Website: jorpel.top
  • Address: 6862 North 44th Avenue, Glendale, AZ, US
  • Email: [email protected]
  • Phone: +14945334884

Last Updated: June 10, 2024