Refund and Returns Policy

Effective Date: 2024-07-29

Thank you for shopping at jorpel.top, owned and operated by Troakova. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Our 30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all original tags, labels, and protective stickers still attached.

To complete your return, we require a receipt or proof of purchase.

2. Conditions for a Valid Return

For a return to be accepted and a refund processed, the item must meet the following criteria:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original, sellable condition.
  • All original tags, labels, and protective stickers must be attached and untampered.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as an order number or receipt) is required.
  • Items that are damaged, altered, or not in their original condition (unless defective upon receipt) will not be accepted for return.

Please note that certain types of items cannot be returned, such as perishable goods, custom-made products (e.g., special orders or personalized items), and personal care goods. Gift cards are also non-returnable. If you have questions or concerns about a specific item’s return eligibility, please contact us.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] or call us at +14945334884.

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with detailed instructions on how to return your item, including the return shipping address. Please do not send your item back to us or the manufacturer without prior authorization, as unauthorized returns may not be processed or refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provide a pre-paid return label.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Processing Times

Once we receive your returned item, it will undergo an inspection to ensure it meets our return conditions. We will send you an email notification confirming receipt of your returned item and inform you of the approval or rejection of your refund within 3-5 business days of receipt.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal), within 5-10 business days. Please be aware that it may take additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund after the stated period, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our Refund and Returns Policy, please do not hesitate to contact us: